FAQs
How can I place an order?
Ordering at couplinghouse is easy. Placing your first order at couplinghouse? Please follow the below-mentioned steps:
Just select the items you want to shop for.
Enter your shipping address.
Enter your payment information and you are done.
If you need any assistance give us a call. We would love to take your order over the Phone/Email.
You may contact us on +91 86 55 86 7081 /7082Call Timings: 11:00 AM - 5:00 PM (Monday to Saturday) or
Email us at info@couplinghouse.com to book your order.
Does couplinghouse sell the products?
Yes, All the products listed on our website are sold by us only, we do not have any agent, dealer, or intermediate so our customers can buy products at the best price without worrying about quality.
How will my order be delivered to me?
Your order will be delivered through reputed courier companies at your doorstep. Bulk Orders (greater than 10) & heavy items are shipped through the surface transport/logistics & may take more than 10 days for delivery.
What is the standard delivery time?
Why is standard delivery time different for some products?
Time taken to deliver a product depends upon the below mentioned parameters:
- Stock availability
- Size of the order
- Shipping Address
- Size of the product
- Make to Order products
Will I be informed once my order is processed?
Do you take orders over phone?
Yes. We do take orders over phone/email. You may contact us on +91 865586 7081/7082 to book your order. Call Timings: 9:00 AM - 6:00 PM (Monday to Saturday)
Also, you can send your order through email at our email id- info@couplinghouse.com
How do I check the status of my order?
Our order status is updated to you via emails. Once your order is placed you will receive an email with your order details. Once your order is dispatched you receive an SMS with your tracking details. Please check your spam and old sms-es for the status of your order, if you don't see any updates. In case of any unforeseen events which delay your order you will receive a special update from our end.
I tried placing order using my credit card but it isn't working. Can you help me place an order?
Yes if your debit/credit card isn't working we can always take your order over phone. Do call us on +91 8655 86 70 81. Call Timings: 11:00 AM - 5:00 PM (Monday to Saturday)
I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?
Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details. If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:
- Net Banking 5-7 business days
- Debit Card 5-7 business days
- Credit Card 7-21 business days
What is the difference between shipping and delivery?
Which courier company will deliver my order? Is it possible to choose my preferred delivery partner?
For a smooth delivery of your orders, we have tied up with a number of trustworthy delivery partners. Once your order is dispatched, you will be informed about the shipping details via E-mail/SMS. we do offer the option to choose your preferred delivery partner. you can reach to us before placing order for the same.
What should I do if I find my package opened or tampered with upon delivery?
Why did I receive a partial order?
- We are sorry you had to experience this but please check if your order contains items with different delivery time. Items with different delivery times are shipped to you separately. Do not worry; your order is on its way to you!
- The expected date and time of delivery will be communicated to you before the dispatch of your order. Under rare circumstances, if we are unable to fulfill your order, we will refund you the full payment made towards that particular product, at the earliest.
The status on the tracking website shows delivery was attempted but I was not there to receive. Is it possible to get the delivery now?
The courier/logistic companies usually make one or two attempts to deliver your product, in case you do not received your order, then get in touch with us.
If customer receives any product which fulfils the below mentioned criterion, customer is eligible for return / exchange:
- Product is used/altered/Defective product.
- Empty packet/some items or accessories are missing.
- Significant difference found in coupling house website as comparison to product.
Customer is not eligible for return/exchange if
- Its “No longer needed”.
- Customer tried to handle the industrial product and unable to use it which promotes any tear/damage.
- Made to Product(on demand) will not be returned.
Guidelines for Return/Exchange:
- For Products purchased on Coupling House, in the event the customer has any concern with the Product, the customer shall inform to Coupling House Customer care within 48 Hours of product delivery.
- Customer must share video with Customer care team while opening the package in case of Empty Package/Quantity issue.
- If customer is sharing photographs of product it must be four angle photograph (Videography will be highly appreciated).
- In case of Industrial goods return will be accepted only in case of wrong, defective, damaged product.
- All products must be in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories including keys, straps and locks intact.
- Coupling House endeavour to process the customer refund within 7 (Seven) working days from the date of request made to the Customer Care team.
I've still not received the refund to my bank account. Why?
Sometimes financial organisations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.
When are refund provided ?
We work to provide the most hassle-free online shopping experience. You are covered and your money safe. We initiate the refund process as soon as we receive the details.
I paid the amount upfront while purchasing product from coupling house, how do I get the refund?
Your payment is secured. In case of prepaid orders (paid through credit card/debit card/net banking), the amount is refunded in the same account as you had made payment from within 7-10 working days
What are the details you require to process NEFT refund?
Once you agree for NEFT refund, you will receive an email from coupling house customer support team asking for.
- Bank Name
- Account Number
- Account Holder's name
- IFSC code
