Return & Refund

1. Return Policy

1.1 We want you to be completely satisfied with your purchase from If you received goods damaged or not in proper condition or not as per described, then we offer a hassle-free return process subject to the conditions outlined below.

1.2 Eligibility for Returns:

  • Package opening video is compulsory for damaged goods. 
  • You may initiate a return within 3 days from the date of delivery.
  • The item must be unused, in its original condition, and in the original packaging.
  • The item should be accompanied by the original sales receipt or proof of purchase.

1.3 Non-Returnable Items: Certain items are not eligible for return, including:

  • Items that have been used or installed.
  • Custom-made or personalized items.
  • Items with missing parts or accessories.

2. Return Procedure

2.1 To initiate a return, please follow these steps:

  • Contact our customer support team at within 3 days of receiving your order and provide your order details and reason for the return.
  • Our team will review your request and provide you with a Return Authorization (RA) number and further instructions on how to proceed with the return.

2.2 Please ensure that the product is securely packed to prevent damage during transit. We recommend using the original packaging if possible. Include the RA number and a copy of the sales receipt in the return package.

2.3 You are responsible for the return shipping costs unless the return is due to a mistake on our part, such as shipping the wrong item or a defective product.

3. Refund Policy

3.1 Once we receive and inspect the returned item, we will process the refund, subject to the following conditions:

3.2 Eligibility for Refunds:

  • The returned item must meet the eligibility criteria mentioned in the Return Policy.
  • If the item returned is not in its original condition or is damaged during return transit due to improper packaging, we reserve the right to refuse the refund or apply a partial refund.

3.3 Refund Processing:

  • Refunds will be issued to the original payment method used during the purchase.
  • Please allow 10-15 business days for the refund to reflect in your account, depending on your payment provider’s policies.

3.4 Non-Refundable Items:

  • Shipping and handling charges are non-refundable, except in cases where the return is due to a mistake on our part.

4. Damaged or Defective Items

4.1 We understand that receiving damaged goods can be disappointing. To ensure the swift processing of returns for damaged items, we kindly request customers to provide a package opening video as part of the return process. This video serves as crucial evidence to assist us in evaluating the extent of damage and expediting your return request.

Please adhere to the following guidelines for the package opening video:

  1. Begin the recording before unsealing the package.
  2. Clearly show the condition of the package exterior, including any visible damage or signs of mishandling.
  3. Carefully unwrap or open the package, displaying all damaged items and their respective conditions.
  4. Capture close-up shots of any specific damages or defects encountered.
  5. Ensure the entire unboxing process is recorded without interruptions.

Your cooperation in providing this video will greatly assist us in swiftly processing your return and ensuring a smooth resolution to the issue. Failure to provide a package opening video may result in delays or complications in processing your return request.

Please contact our customer support team for further assistance or clarification regarding the return process for damaged goods. We appreciate your understanding and cooperation in this matter.