...
All Categories

FAQs

Ordering at couplinghouse is easy. Placing your first order at couplinghouse? Please follow the below-mentioned steps:

Just select the items you want to shop for.
Enter your shipping address.
Enter your payment information and you are done.
If you need any assistance give us a call. We would love to take your order over the Phone/Email.
You may contact us on +91 86 55 86 7081 /7082Call Timings: 11:00 AM - 5:00 PM (Monday to Saturday) or
Email us at info@couplinghouse.com to book your order.

Yes, All the products listed on our website are sold by us only, we do not have any agent, dealer, or intermediate so our customers can buy products at the best price without worrying about quality.

Your order will be delivered through reputed courier companies at your doorstep. Bulk Orders (greater than 10) & heavy items are shipped through the surface transport/logistics & may take more than 10 days for delivery.

Standard delivery time is 2-4 days, however for some products delivery time may vary depending upon the availability or depending upon the size of the order.

Time taken to deliver a product depends upon the below mentioned parameters:

  • Stock availability
  • Size of the order
  • Shipping Address
  • Size of the product
  • Make to Order products
Once your order is confirmed and processed, you will receive a shipment notification via E-mail/SMS advising you on the estimated date of delivery. You can also TRACK ORDER online. Please note tracking information may not be available for all carriers.

Yes. We do take orders over phone/email. You may contact us on +91 865586 7081/7082 to book your order. Call Timings: 9:00 AM - 6:00 PM (Monday to Saturday)

Also, you can send your order through email at our email id- info@couplinghouse.com

Our order status is updated to you via emails. Once your order is placed you will receive  an email with your order details. Once your order is dispatched you receive an SMS with your tracking details. Please check your spam and old sms-es for the status of your order, if you don't see any updates. In case of any unforeseen events which delay your order you will receive a special update from our end.

Yes if your debit/credit card isn't working we can always take your order over phone. Do call us on +91 8655 86 70 81. Call Timings: 11:00 AM - 5:00 PM (Monday to Saturday)

Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details. If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:

  • Net Banking 5-7 business days
  • Debit Card 5-7 business days
  • Credit Card 7-21 business days
Shipping refers to packing and dispatching of your order. While placing an order, you will find a shipping timeline on the products displayed on the website (e.g. dispatched within 5 days). This refers to the number of working days it will take to dispatch the product from our end. The delivery may take 1-3 days depending on the address specified for the order.

For a smooth delivery of your orders, we have tied up with a number of trustworthy delivery partners. Once your order is dispatched, you will be informed about the shipping details via E-mail/SMS. we do offer the option to choose your preferred delivery partner. you can reach to us before placing order for the same.

couplinghouse believes in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern by clicking on Return/Replace option in your MY ORDERS page within the TrustPay period. We will look at it immediately and get back to you.
  • We are sorry you had to experience this but please check if your order contains items with different delivery time. Items with different delivery times are shipped to you separately. Do not worry; your order is on its way to you!
  • The expected date and time of delivery will be communicated to you before the dispatch of your order. Under rare circumstances, if we are unable to fulfill your order, we will refund you the full payment made towards that particular product, at the earliest.

The courier/logistic companies usually make one or two attempts to deliver your product, in case you do not received your order, then get in touch with us.

If customer receives any product which fulfils the below mentioned criterion, customer is eligible for return / exchange:
  • Product is used/altered/Defective product.
  • Empty packet/some items or accessories are missing.
  • Significant difference found in coupling house website as comparison to product.
  • Its “No longer needed”.
  • Customer tried to handle the industrial product and unable to use it which promotes any tear/damage.
  • Made to Product(on demand) will not be returned.
  • For Products purchased on Coupling House, in the event the customer has any concern with the Product, the customer shall inform to Coupling House Customer care within 48 Hours of product delivery.
  • Customer must share video with Customer care team while opening the package in case of Empty Package/Quantity issue.
  • If customer is sharing photographs of product it must be four angle photograph (Videography will be highly appreciated).
  • In case of Industrial goods return will be accepted only in case of wrong, defective, damaged product.
  • All products must be in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories including keys, straps and locks intact.
  • Coupling House endeavour to process the customer refund within 7 (Seven) working days from the date of request made to the Customer Care team.
I've still not received the refund to my bank account. Why?
If you have received a mail/message from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same.

Sometimes financial organisations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

We work to provide the most hassle-free online shopping experience. You are covered and your money safe. We initiate the refund process as soon as we receive the details.

Your payment is secured. In case of prepaid orders (paid through credit card/debit card/net banking), the amount is refunded in the same account as you had made payment from within 7-10 working days

Once you agree for NEFT refund, you will receive an email from coupling house customer support team asking for.

  • Bank Name
  • Account Number
  • Account Holder's name
  • IFSC code
Sign in

No account yet?

We use cookies to improve your experience on our website. By browsing this website, you agree to our use of cookies.
Home
My account
[xoo_el_action]
Seraphinite AcceleratorOptimized by Seraphinite Accelerator
Turns on site high speed to be attractive for people and search engines.